Frequently Asked Questions

21 Broad Hotel is located at 21 Broad Street, Nantucket, MA, right in the heart of downtown. Our prime location puts you just steps from the island’s best dining, shopping, and waterfront attractions.

Check-in begins at 4:00 PM, and check-out is at 11:00 AM.

We do our best to accommodate early and late check-ins with advanced notice. If you plan to arrive outside of standard check-in hours, please let us know as soon as possible to make arrangements.

Yes, Nantucket is accessible by ferry or plane. The Hy-Line Cruises and Steamship Authority offer ferry service from Hyannis, MA. Seasonal routes are also available from New York City, New Bedford, and Martha’s Vineyard. Nantucket Memorial Airport (ACK) offers seasonal and year-round flights from major East Coast cities, making your arrival easy and convenient.

21 Broad Hotel doesn’t have on-site parking, and parking in downtown Nantucket is limited. We recommend leaving your car on the mainland and exploring the island by bike, foot, or Nantucket’s shuttle system. Taxi and rideshare services like Uber and Lyft are available from the ferry terminal or airport.

Due to the historic nature of our building, 21 Broad Hotel is not fully ADA-accessible. However, we are happy to discuss your specific needs and help determine if our accommodations will work for you.

21 Broad Hotel features 28 stylish guest rooms, including The Swain House, a freestanding building with six private retreat-style rooms.

Main House Rooms – Located in our restored sea captain’s home, these rooms feature modern décor, luxury linens, and contemporary furnishings.

19 Broad – This adjacent building offers six exclusive guest rooms, ideal for private buyouts and small group getaways.

Whether you're seeking a private oasis or a stylish retreat, each room is designed for a bright, modern, and relaxing Nantucket stay.

• Complimentary Wi-Fi throughout the hotel
• Light breakfast bites each morning
• Luxury linens and upscale furnishings
• Outdoor deck and courtyard for relaxing and socializing
• BYOB Complimentary Mixer Bar – Bring your favorite spirits and craft your own cocktails with our selection of premium mixers and fresh garnishes.
• High-speed Wi-Fi to stay connected
• Mini-fridge in each room for beverages and snacks

Yes! Each guest room at 21 Broad Hotel is equipped with air conditioning and heating for year-round comfort.

Absolutely! Our high-speed Wi-Fi, comfortable rooms, and relaxing outdoor spaces make it easy for remote workers and digital nomads to enjoy a productive stay on Nantucket.

We love pets, but unfortunately, we don’t allow them at the hotel. Service animals are always welcome.

Yes! Families with children are welcome at 21 Broad Hotel. Please note that some rooms are designed for a maximum of two guests.

Our rooms are designed for double occupancy. If you're traveling with additional guests, please contact us to discuss available options.

Yes! We provide a complimentary selection of light breakfast bites each morning to kickstart your day.

Yes! Complimentary high-speed Wi-Fi is available throughout the hotel. You’ll receive login details at check-in.

From pristine beaches to boutique shopping and world-class dining, Nantucket offers plenty to explore. Need recommendations? Our team is happy to help!

Nantucket boasts incredible restaurants, from seafood gems to cozy bistros. Check out our blog for our top recommendations.

We require a two-night minimum stay on most weekends and a three-night minimum during holidays and peak season. If you’re looking for a one-night stay, please contact us directly to check availability.

Yes, a deposit of 50% of the total stay is required at the time of booking.

The best way to book is directly through our website, where you’ll find the best available rates. You can also contact us by phone or email for assistance.

A two-night minimum stay is required on most weekends, and a three-night minimum during peak season and holidays. If you’re looking for a one-night stay, please reach out directly, and we can help.

Free cancellation up to 14 days before arrival (minus a $25 cancellation fee). Cancellations within 14 days of arrival will result in a non-refundable deposit. Reservations can be transferred to a friend or family member.

At this time, we don’t offer membership-based discounts, but we encourage guests to check our Offers page for seasonal promotions.

Visit our Offers page for the latest promotions and exclusive packages. Don’t forget to sign up for our email list to receive special deals!

We are committed to reducing our environmental impact and supporting Nantucket’s sustainability efforts. We’ve eliminated single-use plastic bottles and offer convenient water refill stations for guests. Our hotel integrates eco-friendly practices to help preserve the beauty of Nantucket for future generations.